This policy explains how Fleetxchange (Pty) Ltd (“FleetXchange”, “we”, “us”) collects, uses, stores and protects personal information when you use our mobile app, our web portal and this website.
We share only what a transaction requires. Clients and transporters who are matched on a load see the contact and vehicle details needed to complete it. On Heavy Haul, transporters do not see the identity of our clients. We share information with service providers who process payments, deliver email and host our infrastructure, and with authorities where the law requires it. We do not sell personal information.
Data is stored on managed cloud infrastructure with access restricted to authorised personnel. We apply reasonable technical and organisational measures to protect personal information. No system is completely secure, and we cannot guarantee absolute security.
Transporter location is collected while a trip is active so that clients can track their cargo. You can disable location permissions on your device, but doing so will prevent you from taking loads on the platform.
We keep account, load and transaction records for as long as your account is active and thereafter for as long as required for legal, tax, accounting and dispute-resolution purposes.
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete your account. Some records must be retained where the law requires it, and any outstanding balances must be settled before an account is closed. Email info@fleetxchange.africa to make a request.
The platform is not intended for anyone under 18, and we do not knowingly collect information from children.
We may update this policy. Material changes will be communicated through the app, the portal or by email.
Fleetxchange (Pty) Ltd, Plot 920, African Mall, Gaborone, Botswana. Email info@fleetxchange.africa.
