Questions, answered plainly

A freight platform with two divisions. Lite Haul is a self-service marketplace in our mobile app for moving smaller cargo within a city or between cities. Heavy Haul is a managed freight brokerage for full truckloads, bulk and cross-border shipments, handled by our team through the web portal.

It is about who runs the job. On Lite Haul you post the load yourself, transporters bid, and you pick one — FleetXchange provides the platform. On Heavy Haul you brief our team and we source the transporter, run the bidding, coordinate the shipment and handle proof of delivery and invoicing. You deal only with us.

We are based in Gaborone, Botswana. Lite Haul operates within Botswana. Heavy Haul runs the regional corridors including South Africa, Zimbabwe, Zambia and Namibia, together with the Walvis Bay and Durban port routes.

Lite Haul runs in the FleetXchange mobile app. Heavy Haul is handled in the web portal, because managed freight involves documents, attachments and a full audit trail. Account management and documents can be done in either.

Yes. Creating an account is free for both clients and transporters, and posting a Lite Haul load is free. Transporters pay commission only on loads they actually complete.

Download the app, create an account, and tap to post a load. Describe the cargo, set the pickup and drop-off addresses and the timing, and add photos if they help a transporter price it accurately. It takes about a minute.

It depends on how many suitable transporters are online near you and how well you have described the load. A clear description with photos and a realistic timeline attracts bids faster than a vague one.

No. If none of the prices or vehicles suit you, do not accept any of them. You are only committed once you accept a bid.

On Lite Haul you can pay by card through the app or pay the driver cash on delivery. Card payments are processed securely and recorded against the load. Heavy Haul is invoiced by us after proof of delivery has been approved.

Yes. You can follow the vehicle live on the map and you will get a notification at every stage — driver on the way to pickup, at pickup, loading, in transit, and delivered. Cross-border Heavy Haul loads also show border and clearance milestones.

Goods-in-transit cover can be applied to a trip so the cargo itself is insured while on the road. Ask for it when the load is quoted. Transporters carry their own vehicle insurance as a condition of being verified.

Contact us at info@fleetxchange.africa or through the in-app help. Because the load carries its own record — what was agreed, the statuses, the tracking and the delivery confirmation — disputes are resolved against evidence rather than recollection.

If they are part of your business, yes, on your account. If they are an external party they would need their own FleetXchange account.

Download the app or open the web portal, create an account with your email, and complete your personal and business details. Then upload your documents. Once our team has verified you, you can go online and start bidding.

Vehicle documents (registration, roadworthiness or fitness, insurance and vehicle photos), driver documents (licence, national ID or passport, and a professional driving permit where your country requires one) and business documents (company registration if applicable, tax registration, any operator permit and your bank details). Cross-border and Heavy Haul work also needs a cross-border permit and goods-in-transit cover. The full list is on the transporters page.

Usually about 24 hours. Clear, complete, unexpired documents are approved fastest. Blurry, cropped or expired uploads get rejected and have to be redone.

Set yourself Online in the app. Loads posted near you appear, and you submit your price. If the client accepts your bid, the job is yours. Set yourself Busy while you are on a trip.

When a load is completed, your earnings are credited to your FleetXchange wallet. You then request a withdrawal. Withdrawals are processed on a weekly run — submit your request by Wednesday and it goes out on Thursday to your registered bank account.

Commission is charged on completed loads. When a client pays by card, the commission is already accounted for and you owe nothing further. If you take cash from the client, that trip's commission sits against your wallet and is recovered from your later earnings. You only need to top up manually if your wallet goes negative.

Upload the replacement from your profile before the old one expires. Re-verification is usually same-day. Operating on expired documents can get your account suspended.

Yes, but each vehicle needs its own document set uploaded and verified. If you run a fleet, contact us and we will help you set it up properly.

Yes. Just do not double-book — if you accept a load on FleetXchange, complete it before you take on something else for the same window.

Yes. Clients can see your rating alongside your bid, so a strong delivery record wins you more work. Deliver on time, communicate, and keep the vehicle presentable.